Below FAQ's are some common concerns of our customers.
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Customer FAQ'S
Placing an order with Irish Premium Spirits is easy and convenient. Simply browse our website, select the products you want to purchase, and add them to your cart. Once you're ready to checkout, follow the prompts to enter your shipping information and payment details. We accept various payment methods for your convenience.
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways. Rest assured that your payment information is encrypted and protected during the transaction process.
Absolutely! Once your order is confirmed and dispatched, you will receive a confirmation email with a tracking number and a link to track your shipment in real-time. This allows you to monitor the progress of your order until it reaches your location.
We take great care in packaging your order to ensure it arrives in perfect condition. However, if your order arrives damaged or if there are any discrepancies, please contact our customer support team immediately. We will assist you in resolving the issue and arranging for a replacement or refund as necessary. You may be asked to provide photos of the damaged item(s), and Irish Premium Spirits will work with you to resolve the issue.
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please refer to our Returns & Exchanges policy on our website. It outlines the process for returning or exchanging products and provides guidelines for eligibility.
Our customer support team is here to assist you with any inquiries or concerns you may have. You can reach out to us via email at support@irishpremiumspirits.com or through our Contact Us page on the website. We aim to respond to all inquiries within 24 hours during business days.
Visit Irish Premium Spirits EU STORE here - Irish Premium Spirits EU ships to countries within the European Union, as well as Switzerland and Norway. If your country is not listed please contact: info@irishpremiumspirits.com for a custom shipping quote.
The cost of shipping depends on the destination of the order and zone. You can see the shipping cost for your specific order during the checkout process once your address has been filled out. FREE shipping is available on orders over £/€ 120.
Delivery times will vary depending on your location. Irish Premium Spirits aims to deliver all orders within 5 business days, but delivery times may be longer during busy periods or due to unforeseen circumstances.
It is possible that you may be required to pay VAT and excise duties after delivery, invoiced by the courier that delivered the goods. Excise duty is a tax on goods such as alcohol and tobacco. If there are any extra charges it is the responsibility of the buyer to pay and not Irish Premium Spirits. In general, when goods are shipped from one EU country to another, there are usually no extra charges, however, you can find in some cases you will be invoiced and you should check with your local government info page for the most up to date accurate information.
